• Part A of these Website Terms apply when you access any part of our Website, including Support Hub.
• Part B of these Website Terms only apply when you access the Support Hub.

• be completely secure or private or that any data will never be lost or damaged;
• be free of errors, defects, malware or other harmful things;
• be free of any harmful or inappropriate content;
• be uninterrupted, timely or always accessible, available or fully functioning; or
• have any particular content or features.

• the Website is provided on an “as is” and “as available” basis and, except as expressly set out or referred to in these Website Terms, all warranties, representations, conditions, undertakings and terms, whether express or implied, are expressly excluded; and
• in no event will we be liable under contract, tort (including negligence) or otherwise under or in connection with these Website Terms and/or your access to, use of, inability to use or reliance on our Website (including Support Hub) or any information contained in or accessed through our Website.

N4L's Helpdesk

Monday to Friday | 8am to 5pm

0800 LEARNING | [email protected]

N4L Auckland (Head Office)

PO Box 37 118

Parnell

Auckland 1151

• a community forum for technical discussions
• instant messaging with our Helpdesk
• self-service incident reporting to our Helpdesk
• access to support content and information.

• must be associated with a single School
• must use the school’s email domain (e.g. [email protected] or [email protected])

• your application is subject to your school’s Principal’s or their Delegated Authority’s approval
• you must be employed by, or contracted to, the School under which you applied for your account. Your relationship with the School may be subject to confirmation by the School (e.g. by the principal, CEO or equivalent role, or their delegate)

• you must notify N4L when you stop working for the School
• if you move to another School, you will need to apply for a new account using that School’s email domain
• you must notify N4L if your role, contact details or other account information changes.

• your application is subject to our approval
• you must manage 5 or more schools to qualify
• you must be contracted, by each School you apply to have your account associated with, to provide IT support to that School. Your relationship with the School may be subject to confirmation by the School
• you must let our Helpdesk know in advance (see our Website for contact details) when your contract to provide IT support to a School will end.

• you breach these terms;
• we believe your account has been compromised (e.g. password theft);
• you are a Support Hub School Account user and you are:
  • no longer working for the School with which your account is associated or your School notifies us that you are not authorised to hold or access this account; or
  • you are deregistered as a teacher;
• you are an IT Provider and you are no longer contracted by any of the Schools with which your account is associated to provide IT support services; or
• we believe it is desirable in the interests of other Users.

• post any commercial messages or advertisements;
• defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
• post any inappropriate, defamatory, infringing, obscene, racist, sexist or unlawful content;
• post any content that infringes any right of any party;
• download any content that you know, or reasonably should know, cannot legally be downloaded;
• impersonate another person or entity, or falsify or delete any author attributions, legal or
• other proper notices or proprietary designations or labels of the origin or source of content;
• restrict or inhibit any other User from using and enjoying Support Hub;
• use Support Hub for any illegal or unauthorised purpose;
• interfere with or disrupt Support Hub or servers or networks connected to Support Hub, or disobey any requirements, procedures, policies or regulations of networks connected to Support Hub;
• use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of Support Hub or collect information about Users for any unauthorised purpose;
• submit content that falsely expresses or implies that such content is sponsored or endorsed by us;
• create or attempt to create User accounts by automated means or under false or fraudulent pretences;
• promote or provide instructional information about illegal activities or promote physical harm or injury against any group or individual; or
• transmit any viruses, worms, defects, Trojan horses, or any other Disabling Code.

• display your content in Support Hub in accordance with Support Hub’s functionality;
• use, host, store, modify, adapt, copy, publish, display, distribute and create derivative works of your content for the purposes of providing, supporting, improving and operating our Services;
• use all ideas, comments or suggestions from you on changing or improving our Services or the services of IT Providers; and
• otherwise use, modify and distribute your content as reasonably required for the purpose for which it was provided.

• lawful (e.g. does not breach anyone’s intellectual property);
• appropriate for our audience (e.g. is age appropriate); and
• not a result of any inappropriate use described above.

• your contact details
• the full bibliographic details of the material
• the exact and full URL where you found the material
• proof that you are the rights holder or are an authorised representative of the rights holder
• why you are objecting to the use of the material.

• your contact details;
• the exact and full URL where you found the material; and
• a statement of the grounds on which you believe the content is unlawful or you find the Content inappropriate.

• replaced unchanged on our sites;
• replaced on our sites with changes; or
• permanently removed from our sites.