by N4L | Apr 20, 2026 | Past Network Issues
We will be conducting essential backend maintenance on Wednesday 22 April from 4pm. During this time, there will be a 15 minute window where you will be unable to log in or authenticate to the Ruckus SmartZone controller, meaning you will be unable to make any network...
by N4L | Apr 20, 2026 | Past Network Issues
20 April at 3.20pm: The issue preventing schools from accessing MathPro via the Scholastic portal has now been resolved, and services are back to normal. We appreciate your patience while we worked to ensure connectivity was restored for all users. If you continue to...
by N4L | Feb 17, 2026 | Past Network Issues
Update – Wednesday 18 February, 4:28pm: This issue has now been resolved. If schools are still experiencing issues they believe could be related to this, please call Customer Support on 0800 532 764. Tuesday 17 February, 12:17pm: We’re aware of...
by N4L | Feb 16, 2026 | Past Network Issues
Update – Wednesday 18 February, 4:28pm: This issue has now been resolved. If schools are still experiencing issues they believe could be related to this, please call Customer Support on 0800 532 764. Monday 16 February, 9:41am: We’re aware of an outage...
by N4L | Feb 3, 2026 | Past Network Issues
4 Feb at 10.20am: Our team are working closely with our vendor to solutionise the connectivity issues. We’ll continue to provide updates as we have them. Original post 3 February: We’re aware that some schools are currently experiencing intermittent internet...
by N4L | Nov 25, 2025 | Past Network Issues
We’re aware of an outage impacting schools in the Rotorua area. We’ll provide more information as we have it to hand. Update 9am: We have identified the cause of the outage and work is underway to restore service. We will continue to provide updates as we...
