Last updated on November 21, 2024 at 02:37 pm
We’re aware of end-of-life Chromebooks dropping off networks, impacting unsupported OS version users. This is a result of Google implementing their Auto Update policy.
What you can do
School’s IT support or IT providers need to remove the impacted device’s network profile from their Google MDM system and reconnect it manually to the school’s Wi-Fi. This means the impacted devices won’t be managed centrally anymore. Ultimately, schools should consider creating an alternative plan to upgrade the impacted devices.
If you have additional questions please call our Customer Support team on 0800 LEARNING (532 764) or at [email protected].