Update 3 February: This issue has now been resolved and device enrolment should work as expected.
We’ve noticed that some schools that migrated to Secure Access after January 2024 might experience device enrolment issues. We’re currently investigating the issue.
In the meantime, if your school is experiencing issues connecting new staff and student devices through your unique enrolment portal link, please call our Customer Support team on 0800 LEARNING (0800 532 764).