F5 Remote Access update on 11 May

We’d like to notify you of a software update for F5 Remote Access on Thursday 11 May. After this update, the software will automatically update for a user the next time they connect to F5 Remote Access. Once this is done, the user will be prompted to reboot their...

Outage in the Franklin area

4pm Technicians have been on site since 10:56am today. A faulty card has been identified as the cause. No ETA has been confirmed yet 10am We’re aware of an outage in the Franklin area affecting a number of schools. We’re currently investigating and will share updates...

Connection issue with Secure Access devices

21 April 1pm Repairs to the connection issues have now been resolved We are investigating an issue with devices at our Secure Access schools, which are not connecting to the network. We will investigate further and share more updates as we receive...

Outage in the Lower Hutt area

Update 22nd April: Work has been carried out overnight and we can see that schools have come back online. Update: Technicians are still working to resolve the issue.  We have an ETR of tomorrow morning and we will provide further updates as we have them. Original...

Maintenance scheduled for 15 & 16 April

We’d like to notify you of upcoming maintenance scheduled for our core infrastructure. This maintenance will be carried out between 6am Saturday 15 April and 5pm Sunday 16 April, and schools may experience intermittent disruption to their internet connection during...