by N4L | Sep 25, 2024 | Past Network Issues
We will be conducting backend maintenance for our core infrastructure in our datacentres between Saturday 28 September at 8am and Friday 11 October at 5pm. This is a heads up of the maintenance we are doing, there is NO expected impact on services facing schools...
by N4L | Sep 18, 2024 | Past Network Issues
We’d like to notify you of the upcoming systems maintenance for our core network infrastructure for schools with Secure Access. This maintenance will be carried out on Wednesday 2 October between 7pm and 11pm. During this time, schools may experience an intermittent...
by N4L | Sep 12, 2024 | Past Network Issues
We want to notify you of the upcoming system maintenance for our core network infrastructure. This maintenance will be carried out on Wednesday 18 September between 5pm and 6.30pm. During this time, schools may experience an outage, meaning access to the Wi-Fi network...
by N4L | Aug 27, 2024 | Past Network Issues
We’re aware of an issue with MyN4L, where some users can’t access the platform and data isn’t loading. We’re currently investigating and will provide an update when we...
by N4L | Aug 22, 2024 | Past Network Issues
9:00am – Due to technical issues, our Customer Support phone line is currently down (Please note: the call will go through, but we will not be able to answer as we are unable to see the queue). We are working on restoring this. In the meantime, please email...
by N4L | Aug 16, 2024 | Past Network Issues
We’re aware of a fibre cut that is impacting a small number of schools in the Pokeno area. Organisation of repairs is underway and we will provide further updates as we have them. Update: This issue is now resolved. If you have any queries, please give our...
