Network outage in Mt Roskill area

We’re aware of an outage impacting some schools in Mt Roskill area. The root cause has been identified and work towards restoring service is underway. We’ll provide further details when we can. Update: Work has been completed and we can confirm that the issue has now...

Device enrolment issue at some Secure Access schools

Update 3 February: This issue has now been resolved and device enrolment should work as expected. We’ve noticed that some schools that migrated to Secure Access after January 2024 might experience device enrolment issues. We’re currently investigating the issue. In...

Network outage in Auckland

We’re aware of an outage impacting some schools in Auckland. The root cause has been identified and work towards restoring service is underway. We’ll provide further details when we can. Update 11:30am: Chorus have identified the issue and are working to resolve it....

Ruckus Cloudpath upgrade to version 6.0

We’d like to notify you of the upcoming Ruckus Cloudpath upgrade to version 6.0.It will be carried out in 5 stages: on 7, 9, 14, 16 and 20 January (4pm to 11:30pm) and we’re contacting all affected schools directly with their upgrade dates. The upgrade is expected to...

Network outage in the Hawkes Bay/Wairoa area

We are aware of a potential fibre cut which is impacting schools in the Hawkes Bay/Wairoa area. We will provide more information about remediation as we have it to hand. Update: We have been informed that the fault has been located and Chorus are currently...