by N4L | Feb 16, 2023 | Past Network Issues
Thurs 16 Feb 2.45pm Outages in the Northland area are impacting a number of schools. Technicians are working to restore the fibre cuts and power issues. We will provide further updates here as we receive them.
by N4L | Feb 14, 2023 | Past Network Issues
Tuesday 28 Feb: A small number of sites still remain offline across Napier, Taranaki and Gisbourne due to intermittent power supply. These are taking an extended amount of time to repair and unfortunately will be offline for a while. Wed 22 Feb We have restored a...
by N4L | Feb 13, 2023 | Past Network Issues
Due to the extreme weather across the North Island, we understand some schools have power outages and loss of internet connectivity. Should you need any help, our Customer Support team is available. Call 0800 LEARNING, or if you are able, email [email protected]. Kia...
by N4L | Jan 20, 2023 | Past Network Issues
Tuesday 24 January, 5pm All switches that are online are showing as offline on the Ruckus SmartZone controller, meaning schools and IT providers are unable to make changes through SmartZone. You can check the actual status of your school by going to the access points...
by N4L | Jan 13, 2023 | Past Network Issues
We’re currently investigating an issue regarding the management of Ruckus switches in Equipment Replacement schools. Some switches that are online are showing as offline on the Ruckus SmartZone controller, meaning schools and IT providers are unable to make changes...
by N4L | Jan 11, 2023 | Past Network Issues
Friday 13 Jan 9.10am: Technicians are en route to the fault location to investigate with a current ETA of 8pm. Technicians have advised that there is no cell phone coverage in the location, and updates could be delayed. Update 4.50pm: Technicians have identified the...
