by N4L | Feb 11, 2025 | Past Network Issues
We’re aware of an issue where some legitimate inbound emails at schools using N4L’s Email Protection service aren’t being delivered. This is a global issue with Proofpoint, the provider of the Email Protection platform. Proofpoint is working on resolving the issue and...
by N4L | Jan 29, 2025 | Past Network Issues
Update 3 February: This issue has now been resolved and device enrolment should work as expected. We’ve noticed that some schools that migrated to Secure Access after January 2024 might experience device enrolment issues. We’re currently investigating the issue. In...
by N4L | Jan 21, 2025 | Past Network Issues
We’re aware of an outage impacting some schools in Auckland. The root cause has been identified and work towards restoring service is underway. We’ll provide further details when we can. Update 11:30am: Chorus have identified the issue and are working to resolve it....
by N4L | Dec 9, 2024 | Past Network Issues
We’d like to notify you of the upcoming Ruckus Cloudpath upgrade to version 6.0.It will be carried out in 5 stages: on 7, 9, 14, 16 and 20 January (4pm to 11:30pm) and we’re contacting all affected schools directly with their upgrade dates. The upgrade is expected to...
by N4L | Oct 31, 2024 | Past Network Issues
We are aware of a potential fibre cut which is impacting schools in the Hawkes Bay/Wairoa area. We will provide more information about remediation as we have it to hand. Update: We have been informed that the fault has been located and Chorus are currently...
by N4L | Oct 30, 2024 | Past Network Issues
We’re undertaking maintenance for our core infrastructure between 7pm – 7:30pm Wednesday 30 October. We do not expect there to be any disruption to school internet connections during this timeframe. Please contact our team on 0800 LEARNING (0800 532 764) between 8am...
