by N4L | Mar 10, 2025 | Past Network Issues
We’re aware of an outage impacting Google Chromecast devices around the world. We are monitoring the situation and we’ll provide further details when we can. You can find more information on this issue here. Update: Google has started to roll out a fix for the issue....
by N4L | Mar 5, 2025 | Past Network Issues
We’re aware of an outage impacting some schools around Whakatane. The root cause has been identified and work towards restoring service is underway. We’ll provide further details when we can. Update: Work has been completed and we can confirm that the issue has now...
by N4L | Mar 4, 2025 | Past Network Issues
This morning, we experienced a temporary issue with Salesforce that prevented 22 email replies from being correctly linked to their associated support cases. This has been resolved, and the affected emails have been moved to the correct cases. We apologise for any...
by N4L | Feb 26, 2025 | Past Network Issues
We’re aware of an outage impacting some schools in Mt Roskill area. The root cause has been identified and work towards restoring service is underway. We’ll provide further details when we can. Update: Work has been completed and we can confirm that the issue has now...
by N4L | Feb 11, 2025 | Past Network Issues
We’re aware of an issue where some legitimate inbound emails at schools using N4L’s Email Protection service aren’t being delivered. This is a global issue with Proofpoint, the provider of the Email Protection platform. Proofpoint is working on resolving the issue and...
by N4L | Jan 29, 2025 | Past Network Issues
Update 3 February: This issue has now been resolved and device enrolment should work as expected. We’ve noticed that some schools that migrated to Secure Access after January 2024 might experience device enrolment issues. We’re currently investigating the issue. In...
