Network outage across the Upper North Island area

We are aware of power cuts affecting a number of schools connectivity in the Auckland and Northland regions and our team are monitoring the situation. If you have restored power but no internet, please give our Customer Support team a call on 0800 LEARNING (532 764).

N4L is now managing the Education Service Desk

The Education Service Desk, who manage enquiries for a range of applications used by schools and the wider education sector (such as Education Sector Logon and e-asTTle), has transferred from the Ministry of Education to N4L. There’s no disruption or change to the...

Phishing email scam circulating in some schools

We’re aware of a phishing scam circulating via email in some schools. You can see an example of what this email looks like below. The phishing email is crafted to appear legitimate, being sent from legitimate email addresses of schools and other New Zealand...

FortiClient Remote Access vulnerability

We’re aware of a Cleartext Storage of Sensitive Information vulnerability impacting FortiClient, a remote access solution used by some schools. The vulnerability impacts users on Windows and Linux devices that have updated FortiClient to version 7 (full list of...

Issue impacting our Filtering Portal

Update 6 December: This issue has now been resolved and Filtering Portal should work as expected. We are aware of an issue impacting users when making configuration changes with our Filtering Portal (FortiPortal). The team is working to resolve this and we will...